After-Sales Service Terms

After-Sales Service Terms for beauty machine

1. Service Commitment

ORIENTMEDbeauty is committed to providing high-quality medical device products and one-stop export services. We ensure that all products undergo strict quality inspection before shipment, complying with international medical standards.

2. Insurance Claims

Upon retrieving the container at the port, please first verify that the seal is intact before opening the container doors. During the unboxing and unloading process, should you encounter any severe damage to the goods, immediately cease all actions and contact the insurance agent for necessary adjudication.

3. Repair Services

We offer a one-year repair service. In the event of non-human-caused issues with the equipment, customers are required to provide complete photos and videos. Our technical personnel will guide you remotely through photos, videos, and video conferencing.

4. Technical Support and Consultation

ORIENTMEDbeauty provides year-round technical support and consultation services. Customers can reach out via phone, email, or online chat tools to receive professional product support and usage advice.

5. Spare Parts Supply

We provide a comprehensive range of medical device spare parts to ensure that customers can promptly obtain the necessary maintenance and replacement parts.

6. After-Sales Feedback

To continually improve our service quality, we welcome customers to submit feedback on after-sales services through our official website. We commit to seriously evaluate all feedback and respond swiftly.

7. Legal Statement

These after-sales service terms comply with the relevant laws and regulations of the respective country/region. Within the bounds of the law, ORIENTMEDbeauty reserves the right to the final interpretation of these terms.